Refund Policy

Payments are processed by Paddle.com, our reseller and Merchant of Record, which also handles refunds. This policy is part of our Terms of Service, and it does not affect your statutory rights.

14 days to change your mind

You can ask for a refund within 14 days of:

• the first payment of a Web Directory Manager plan, including the charge for an upgrade;
• buying an AI credit pack;
• buying the software or an extra site key.

If fewer than 10 credits have been used from that payment, the refund is in full. Otherwise it is the amount paid less $0.30 for each credit used, because AI work that has been done has already cost us. For the software, credits used in the included Manager trial count.

What a refund ends

• Unused credits from the refunded payment are removed straight away.
• A refunded plan ends at once.
• A refunded software purchase or site key ends that key's updates, templates, support and Manager trial. The software you installed keeps working, as the GPL allows.

Renewals and cancelling

Renewal payments (the second month of a plan onwards, yearly renewals and update renewals) are not refundable, except where the law requires it or we made a mistake. You can cancel a plan at any time in Billing: it keeps working until the end of the period you paid for and is not renewed.

Yearly plans: within 14 days of the first yearly payment, the rules above apply. After that, a yearly plan is not refunded, but you can cancel so it is not renewed.

Our mistakes

If you were charged twice, charged the wrong amount, or a service you paid for did not work because of a fault on our side that we could not fix, we refund the affected amount, whenever it happened.

How to ask

E-mail support@webdirectorysoftware.com from the address on your account, with the invoice number (it is on your Paddle receipt and in Billing). We answer within two working days. You can also contact Paddle directly at paddle.net. Refunds go back to the card or account you paid with; your bank may take 5 to 10 working days to show them.

Please contact us before disputing a charge

Most problems are solved quickly by e-mail. A chargeback freezes the account while it is open, as our Terms of Service explain.